Privacy Policy
Privacy Policy – The Grand Home Appliances
At The Grand Home Appliances, we highly value your privacy. This privacy policy explains how we collect, process, and store your personal data when you use our website or digital services.
We may update this policy from time to time, and any updates will be announced on our website.
By using this site, you acknowledge that you have read, understood, and agreed to this privacy policy. If you do not agree with any part of it, please refrain from using the site.
This website is owned and operated by The Grand Home Appliances, with our headquarters located at Jetco Tower – opposite the National Museum of Qatar – Doha, Qatar.
1. Data We Collect
We collect your personal data in the following cases:
* Creating an account on the website
* Completing a purchase
* Submitting a support request or filling out a contact form
* Communicating with our customer service team via chat or email
* Subscribing to newsletters or updates
Personal data we may collect includes:
* Full name
* Phone number
* Email address
* Delivery address
* Order details
We also automatically collect some technical data, such as:
* IP address
* Browser type and operating system
* Referral source (search engine, external link, etc.)
* Pages visited on the website
* Date and time of visit
We use cookies to enhance your experience, which can be disabled through your browser settings.
2. How We Use Your Data
We use your personal data for the following purposes:
* Processing purchase and delivery requests
* Managing user accounts
* Responding to inquiries, complaints, and support requests
* Improving website performance and user experience
* Sending offers, updates, and new product information (with your consent)
* Preventing fraud and ensuring account security
We do not sell or share your data with any third party for external marketing purposes.
3. Sharing Your Data
Your personal data is only shared with third parties in the following cases:
**a. To provide the services you requested, such as:**
* Delivery companies
* Payment service providers
* Technical support and website hosting services
**b. With your explicit consent**
* When subscribing to optional marketing communications
**c. By legal requirement**
* If requested officially by government or judicial authorities in Qatar
We do not transfer, sell, or share any personal data outside Qatar under any circumstances.
We only disclose information as required to provide services legally and securely.
4. Data Protection and Information Security
We implement a range of technical and organizational measures to protect your data, including:
* Encrypting data using SSL where appropriate
* Storing data on secure servers
* Using continuous monitoring and protection systems
* Restricting internal access to data
However, absolute security of data transmission over the internet cannot be guaranteed.
By using the website, you acknowledge that sending any data is at your own risk.
5. Marketing Communications
We may send promotional messages or updates about new products and offers, only with your consent.
You can unsubscribe at any time by:
* Clicking “Unsubscribe” at the bottom of emails
* Or contacting us via email: support@grandhome-appliances.com
We do not share your data with any external marketing entities.
6. Children’s Privacy
We do not knowingly collect personal data from children under the age of 16.
If data is collected by mistake, it will be deleted immediately.
7. Data Retention
We retain your data only for as long as necessary to provide the requested services or as required by applicable laws in Qatar.
You have the right to request modification or deletion of your data at any time by contacting us.
8. Changes to the Privacy Policy
The Grand Home Appliances reserves the right to modify the privacy policy at any time without prior notice.
Continued use of the website after updates indicates your acceptance of the revised policy.
9. Contact Us
For any inquiries or requests regarding privacy, you may contact us via:
Email: support@grandhome-appliances.com
Head Office: Jetco Tower – opposite the National Museum of Qatar – Doha, Qatar
We are committed to protecting your data and ensuring a safe and reliable experience for all our customers and website visitors.